* Due to Covid19 * No Returns *
* No Exchanges *
Business hours: Monday – Friday, 10am – 4pm.
Glaser Organic Farms is a family owned, organically certified farm and food manufacturer based in Miami, Florida. Our raw vegan kitchens and warehouse space is designed to manufacture and store quality, handmade organic raw and vegan products. We dedicate our lives to providing the highest quality foods and always strive to provide the best service possible to all our customers. Because all our items are made by hand, and not in a factory setting, the taste and texture of some items may slightly differ from batch to batch. Our recipes include fresh and organic ingredients that come from our farm as well as many other different regions of the United States and the world. This creates a unique flavor and experience with every bite. We are proud to create handmade quality items and love to share these healthy, fresh and delicious products with you, our valued customers.
Limitations of use: By using this online platform to order products from Glaser Organic Farms, from here on also referred to as “the company,” “we,” or “us,” you agree that you are acting as “the customer” and as “the customer,” you agree to adhere to the following terms and conditions.
Missing, Damaged Items: Customers must notify us within 24 business hours of delivery if any item(s) are missing or damaged. Any item(s) missing or damaged must be reordered, or can be added in your next order, regular shipping rates will apply. Damaged items a credit will be issued. A photograph may be required.
Out Of Stock Items: If an item is out of stock at the time of your order, we will send your order with whatever items are in stock unless you have notified us in the “ADD COMMENTS ABOUT YOUR ORDER” section. You, the customer, must notify us to “HOLD” your order until all items are in stock, or the order will be sent. We will contact you via email as to when the item(s) will be available. You must respond to our email within 3 business days. After 3 business days, your order will expire and you will need to reorder. Regular shipping rates will apply to all orders and reorders. Please order out of stock items on your next order, normal shipping rates will apply.
Variations – Glaser Organic Farms crafted products will vary from batch to batch
with all the different items we create.
Slight variations in product can occur due to the different varieties
and different degrees of maturity of ingredients that become available to us
throughout the seasons. We feel this
adds to the allure and uniqueness of our handmade products. No
credits will be issued based on any variations in taste, texture, color, appearance
Items that are not to your liking will not be refunded. At Glaser Organic Farms we make every effort
to give you the freshest, and the best quality of each and every product. You,
the customer, must contact us within 24 hours of receiving your order to inform
us if there is a problem with any item.
We do not refund, replace or credit any items due to variations in taste,
texture, or appearance of a product from one order to the next. Natural variations in ingredients will always
occur such as color, texture, and taste for many reasons: seasonal differences,
soil quality from different locations of farms, weather, and variations
inherent to different varieties of nuts, seeds, vegetables and fruits
used. The company will never knowingly charge for items that are not in the box
we send out for delivery, and customers must notify the company of any missing
items within 24 hours of receiving the shipment in order for us to honor the
refund or credit.
Nut Butters: Our Certified Organic Nut Butters are stone ground which means they are made without the use of heat. Heavy stones roll slowly over the nuts gently smashing them into very fine particles and the natural oils are pressed out. This yields a very smooth and creamy nut butter. Nut oils will naturally separate in this type of nut butter because there are no emulsifiers or stabilizers used to keep the oils from separating. Our nut butters are 100% natural, hand packed, and Certified Organic. When you receive your nut butter, and the oil may have separated. Simply stir the nut butter and its oil as thoroughly as possible to mix the two together. Keeping your nut butters in the refrigerator is always best since it helps keep the oils fresh and helps prevent rancidity. If you’re going to consume your nut butter within a short period of time (a month or two), refrigeration is not necessary. Please note, we do not replace or refund nut butters where oil may have leaked out of the jar during shipping.
PAYMENTS: Once your order has been placed, the charge or
dollar amount you authorized through our payment gateway is put on hold. Your
payment will remain on hold until we ship and authorize final processing for
the payment. We will only charge and authorize the amount that corresponds with
the items in the box the day we ship. The amount authorized will only include
the amount reflecting the items in stock at the time and the items that were
actually shipped to you.
For example: If you, the customer, orders a variety of items including Crunchy Peanut Butter (the most essential item in the box), then you must write in the “ADD COMMENTS ABOUT YOUR ORDER” section “please do not send order without peanut butter.” We, the company will attempt to contact you via phone or email and let you know of possible substitutions or when the item will be available. We will only contact you regarding missing/out of stock items if you have listed the “out of stock” item in the “ADD COMMENTS ABOUT YOUR ORDER” section (located after shipping options on check out).
ORDERS AND HOW TO PREVENT MISSING ITEMS: We will hold an order for a customer until all items
become available as long as the customer has made it clear to us that the order
is to be held until an item is in stock. Due to the nature of our business and the
large variety of items in our inventory, it can be difficult to keep the
eCommerce site up to date minute by minute. Some items can go out of stock from
one hour to the next. Although we are always striving to keep a full inventory,
sometimes we run out of stuff. With this
said, we have provided a comments section on our website “ADD COMMENTS ABOUT
YOUR ORDER” (located after shipping
options on check out) section that allows customers to specify if there are any items that are crucial for
them to receive. This section can help customers let us know if they do not
want their order shipped unless a specific item is available. (See policy on
“OUT OF STOCK ITEMS”).
FARM PICK UP ORDERS: Orders that are placed online for pick up at the farm must be placed at least 24 business hours in advance (sorry, no pick-ups at the Farmer’s Market). In order to serve our customers best we have designated certain days for pick up at our main Farm location only:
Farm Location Only: Tuesdays, Wednesdays, Fridays and Saturdays
12pm – 5pm
If you place your Pick-Up order on a Friday, your order
will be available Saturday. If you place your Pick-Up order on Monday, your
order will be ready Tuesday. If you
place your order on a Wednesday, your order will be ready Friday.
MASK TO COME IN THE STORE: We ask that all our customers who wish to
pick-up at the store, to please wear a mask when coming into our store in order
to comply with health and safety regulations, as indicated by the Center for
Disease control during this Covid-19 pandemic. Customers will not be allowed to
enter our store without a proper mask.
We appreciate your cooperation, thank you!
Glaser Organic Farms © 2020